Exercise 1

A. Listen to Leonardo calling the Sun Hotel to ask some questions.

1   Tick (✓) the things he asks about.

     parking     Internet access     breakfast     laundry

     take arrival     swimming pool     air conditioning

2   Does he decide to reserve a room?

B. Listen again. Answer the questions.


     1   What does he do?

     2   What are his plans for the future?


     3   Why didn’t he like school?

     4   Why does he enjoy his studies now?


     5   Why did she join the U3A?

     6   How is the U3A different from other universities?



1   internet access, late arrival, a swimming pool

2   Yes.


1   Nothing – it’s included in the room rate.

2   Around 10 pm.

3   Single.

4   10th November

5   Three


RECEPTIONIST   The Sun Hotel. How may I help you?

LEONARDO   Hello, is that reception?

R   Yes, it is. Can I help you?

L   Yes. I’ve seen your website and I’d like to just check a couple of things.

R   Yes. Go ahead.

L   Erm, your website says you have Internet access in each room. Is it wireless?

R   Yes, it is.

L   And is Internet access included? Or is there an extra charge for that?

R   No. It’s included in the room rate.

L   OK, and, erm, I’ll probably arrive quite late, around 10 pm. Is that all right?

R   Yes. We have twenty-four hour reception.

L   That’s good. And another thing, er, does the hotel have a swimming pool?

R   Yes, and we also have a fitness room.

L   OK, well, that sounds fine. Erm, could I book a room then, please?

R   Yes, just a moment … For what dates, please?

L   I’d like to book a single room for three nights, from the tenth of November.

R   Certainly. And what’s your name, please?

L   It’s Leonardo Barreiros, B-A-double R-E-I-R-O-S.

R   Thank you, Mr Barreiros, and can I take your credit card number?

L   Er, yes, it’s a Visa card, number four one three nine, one one …

C. Listen to Leonardo checking in a week later. Which of these things does he want?

1   a map

2   some sandwiches

3   help with his suitcase

D. Listen again and circle the correct words.

1   Leonardo’s leaving on the 3rd / 13th.

2   The receptionist asks for his credit card / passport.

3   Leonardo / The receptionist fills in the registration card.

4   His room number is 1406 / 1416.

5   The check-out time is 10.00 / 11.00.



1   a map


1 13th   2 passport   3 Leonardo   4 1406   5 11.00


RECEPTIONIST   Good evening.

LEONARDO   Hello. I have a reservation. My name’s Leonardo Barreiros.

R   Sorry, could you spell your surname, please?

L   B-A-double R-E-I-R-O-S.

R   Thank you. Yes, that’s fine, Mr Barreiros. Three nights, yes?

L   That’s right. I’m leaving on the 13th, Saturday.

R   Can I see your passport, please?

L   Here you go.

R   And could you fill in this registration card?

L   Right … Here you are.

R   Thank you. Here’s your passport and the key to your room. It’s room number fourteen oh six, on the fourteenth floor.

L   Thanks, and, uh, do you have a map of the city?

R   Yes, here you are. There’s also an information folder in your room.

L   Thanks. Oh, ah, what time is breakfast?

R   It’s from 6.30 to 10 am, in the dining room.

L   And what’s the check-out time?

R   It’s eleven am.

L   Right.

R   Would you like some help with your suitcase?

L   No, thanks. That’s fine.

R   All right, Mr Barreiros. The lift is over there. Enjoy your stay.

Exercise 2

A. Listen to a phone call between Leonardo and Min. Why does Leonardo call Min?

 to make a business appointment

b   to make a social arrangement

 to change an arrangement

B. Listen again. When and where do they arrange to meet?

C. Listen to their second phone call. What new arrangement do they make?



b (They arrange to meet for lunch.)


Thursday, 1 o’clock, Petronas Towers (by the main entrance of Tower 2)


6.30, Friday evening (for dinner). Same place as above.



MIN   Hello? Min Ang here.

LEONARDO   Hello, Min. It’s Leonardo.

M   Leonardo, hi! How are you feeling? Did you have a good flight?

L   Yes, it wasn’t bad, thanks. Listen, Min, when are you free? What are you doing on Friday evening? Are you free then?

M   Er, Friday’s difficult. I’ve got to work late. But, erm … I’m free on Wednesday evening.

L   Sorry, but I don’t get there till about ten, so …

M   OK, well, what about lunch on Thursday … or Friday?

L   I can’t on Friday, but Thursday … hmm, well, I’m meeting a colleague at one but I can rearrange it, no problem. So, could we meet at one o’clock?

M   Yes, one o’clock’s fine.

L   And where should we meet?

M   Well, how about at Petronas Towers? My office is near there. Let’s meet by the main entrance of Tower Two.

L   OK, that sounds good. I’ll see you on Thursday then.

M   Great. There’s so much to talk about …




MIN   Hello, Leonardo. It’s Min. I’m really sorry but I can’t make it tomorrow. I’ve got meetings all day now.

L   Oh … OK.

M   But I’m free in the evening.

L   Ah … I’m busy tomorrow evening.

M   Oh, no! When exactly do you leave Kuala Lumpur?

L   My flight leaves on Saturday morning at 11.15. You’re working late on Friday, right?

M   Yes, but … well, I guess I can take some work home … Yes, OK, let’s meet on Friday evening.

L   Are you sure? Great! And let’s have dinner.

M   That would be lovely.

L   So, we’re still meeting at Petronas Towers, right? Let’s say at 6.30.

M   OK, 6.30, Tower Two, main entrance. See you then.

Exercise 3

A. Listen to Jason and Akio arranging to meet in their free time. What do they arrange to do?

B. Listen to their next conversation. Who’s going to the performance on Saturday? Who’s going on Sunday?



They arrange to go to a (music) festival.

They arrange to meet at Hana’s Café on Saturday at 12.30, then see Ladysmith Black Mambazo at 3.30.


Akio has to work on Saturday. He plans to go on Sunday afternoon.

Jason is seeing his mother on Sunday. He plans to go on Saturday afternoon (as before).



JASON   Are you doing anything this week?

AKIO   Not much. Why?

J   Well, it’s the festival and there’s a group I’d really like to see. My friend can get me free tickets.

A   Yeah? Which group?

J   Ladysmith Black Mambazo. You know, from South Africa. Do you fancy going too?

A   Yeah, I’d love to. They’re fantastic. When is it?

J   Well, it’s most of the week. I can do Thursday or Friday evening. What about you?

A   Oh, sorry. I can’t make it on Thursday or Friday. I’m working both nights.

J   Can you make Saturday?

A   Yeah, yeah. I’m off on Saturday.

J   Me too. OK, they’re performing twice on Saturday, at 3.30 and 8.00.

A   Ah, can you do 3.30? The afternoon’s best for me.

J   Yeah, and we could have lunch first at Hana’s Café at 12.30. It’s close to the festival hall.

A   Hana’s Café? Nice place. OK, I’ll see you there.



AKIO   Jason, listen. I’m sorry but I can’t make it on Saturday. Marianne just asked me to work from 2.00 till 10.00.

JASON   That’s too bad.

A   Yeah, I’m really sorry. Can we postpone?

J   Well, the thing is, Sunday’s the last day.

A   Well, can you do Sunday afternoon?

J   No, I can’t, actually. I’m seeing my mum. I’m free in the evening, though. Hold on, I’ll just check the programme … Where is it? … Ah, here it is. Oh, no! Sunday afternoon’s their last performance!

A   Really? Well, I’ll have to go then. Can I still have one of your free tickets?

J   Well … yeah, I suppose so. I’m going to go tomorrow then … by myself.

Exercise 4

A. Listen to three people talking about how they improve your listening.

Martin from France

Alexei from Russia

Ae-Young from South Korea


1   needs English for travel?

2   studies English at home?

3   needs English for work?

B. Can you remember who does these things? Listen again to check.

1   Listen to other people’s conversations.

2   Listen to things on the Internet and learn new words.

3   Ask people to repeat or explain words.

4   Imagine what other people might say and prepare the answers.



1 Alexei   2 Ae-Young   3 Martin


1 Martin   2 Ae-Young   3 Martin   4 Alexei


MARTIN   Erm, I’m a student at a Université Bordeaux but every summer I go to England and get a job in, uh, a café or a pub, or something … and I need English for these jobs. My speaking’s OK but, uh, I find listening kind of difficult so I try to listen to other people’s conversations … and, yeah, I chat with the people I work with, usually after work, and when they say something I can’t understand, I say, ‘Wait! What did you say? Say it again. What does it mean?’ and I try to use the expression myself. And then the next time I hear that expression, I know it.

ALEXEI   I travel to the States a few times a year, so it’s important for me to understand English well … especially, like, restaurant conversations or hotel conversations – checking in, room service and, erm, what else … oh, buying tickets. You know, things like that. So before I go to a restaurant or station, I think about what I want to say, what they’ll probably say and … sometimes I check a phrase book. You know, I play everything and then when I get there, I can understand things better and answer better. It usually works quite well.

AE-YOUNG   Well, I use the Internet for listening practice. I like to know what’s happening in other countries, so listen to the news in English on my computer – the BBC World Service or CNN or something – and write down useful and important words just for one news story … one’s enough. Then I listen again and I write more words, then I listen again. Each time it gets easier to hear.

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