Exercise 1 – Checking in
Listen to Allie checking it. Answer the questions.
1 Does the receptionist call Allie ‘Ms Gray’ or ‘Mrs Gray’?
2 How many nights is Allie staying?
3 What’s her room number?
4 What time’s breakfast?
5 Which floor is the Pavilion Restaurant on?
Answers
1 Ms Gray 2 six nights 3 419
4 From seven to nine. 5 The 6th
Audioscripts
R = Receptionist, A = Allie
R Good evening, ma’am. How can I help you?
A Good evening. I have a reservation. My name’s Alison Gray. I’m here for the MTC conference.
R Just a moment. Ah, here it is. Ms Gray. For six nights?
A That’s right.
R OK Ms Gray. Here’s your key. You’re in room 419 on the fourth floor.
A Thank you. What time’s breakfast?
R From seven to nine, in the Pavilion Restaurant on the sixth floor.
A Thanks. Where’s the lift?
R The elevators are over there.
A Thanks.
R Do you need any help with your bags?
A Yes, please
Exercise 2 – Calling reception
Listen and answer the question. Who does Allie phone? Why?
Answers
She phones reception because she has a problem with the air-conditioning
She also phones room service because she wants a sandwich.
Audioscripts
R = Reception, A = Allie, RS = Room service
R Hello, reception.
A Hello. This is room 419.
R How can I help you?
A I have a problem with the air-conditioning. It isn’t working, and it’s very hot in my room.
R I’m sorry, ma’am. I’ll send someone up to look at it right now.
A Thank you.
RS Room service. Can I help you?
A Hello. This is room 419. Can I have a tuna sandwich, please?
RS Whole wheat or white bread?
A Whole wheat, please.
RS With or without mayo?
A Without.
RS With french fries or salad?
A Salad, please.
RS Anything to drink?
A Yes, a Diet Coke.
RS With ice and lemon?
A Just ice.
RS It’ll be there in five minutes, ma’am.
A Thank you.
Exercise 3 – Coffee before the conference
Listen and mark the sentences T (true) or F (false).
1 Mark is going to take Allie to dinner tonight.
2 The cocktail party is on Thursday.
3 Allie wants to see the bay and the Golden Gate Bridge.
4 Brad is from the San Francisco office.
5 Brad offers to take Allie sightseeing.
Answers
1 F (tomorrow night) 2 F (on Wednesday)
3 T 4 F (the Los Angeles office) 5 T
Audioscripts
M = Mark, A = Allie, B = Brad
M Here you go, Allie. A cappuccino – see, I remembered!
A Well done! Thanks.
M Did you sleep well?
A Yes, very well. How are things?
M They’re fine.
A What are the plans for the week?
M Well, today we don’t have any free time. But tomorrow I’m going to take you to this great little restaurant I know.
A That sounds good.
M And then on Wednesday night there’s a cocktail party here at the hotel, and then a conference dinner on Thursday. Is there anything special you want to do?
A Well, I’d like to see the bay and the Golden Gate Bridge. And I’d like to go shopping if there’s time.
B Hi Mark, how are you doing?
M Hi Brad. I’m fine, just fine.
B Aren’t you going to introduce me?
M Oh sure. Allie, this is Brad Martin. Brad works in the Los Angeles office. Brad, this is Allie Gray from the London office.
A Hello.
B Hi Allie, great to meet you. Mark told me you were very nice but he didn’t tell me you were so beautiful. So, is this your first time in San Francisco?
A Yes. Yes, it is.
B Has Mark shown you the sights?
A Well, not yet.
B Then maybe I can show you round. I love this city.
M Allie, it’s time to go. Excuse us, Brad.
B Well, great to meet you, Allie. See you round.
A Yes. Nice to meet you too. Goodbye.
B Bye
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