Exercise 1

A. Listen to the interview. Mark the sentences T (true) or F (false). Correct the F sentences.

1   Dino’s father was a barber in Greece.

2   When he came to the UK, he trained with Vidal Sassoon for two years.

3   He does a wide variety of hair treatments.

4   He thinks it’s important for hairdressers to be good listeners.

5   He thinks men get just as stressed about their hair as women.

6   It’s difficult to fix a mistake in hair colour.

7   A woman once got very upset with him because he cut her hair very short.

8   Hairdressers often think a client’s hair needs to be cut more.

9   Dino would never say no to a client’s request.

10   He thinks to have good hair, you need to go to a good hairdresser.

Answers

 F (He wasn’t a barber, but Dino doesn’t say what his father’s job was. His aunt was a hairdresser.)

 T

 T

 T

 F (He thinks women get more stressed.)

 F (It’s easy.)

 T

 T

 F (He says no to treatments.)

10   F (You need to use good hair products.)

Audioscripts

I = interviewer, D = Dino

 Dino, what made you choose hairdressing?

D   Er, I always liked it from when I was child. I remember being taken to the barber’s by my dad when I was a child in Greece, and I really loved the atmosphere there.

I   He wasn’t a barber himself, though?

 No, but my aunt was a hairdresser.

I   What sort of training did you do?

 When I came to London, I went to the Vidal Sassoon Academy. It was a two-year course – absolutely fantastic, very intense. I loved it!

I   What sort of things do you love or hate doing in hairdressing?

D   I love everything. There really isn’t anything I don’t like. And I do everything: cut, colour, highlights, straightening. Nowadays, some hairdressers specialize in maybe just colour, or just styling, but I think it’s important to do everything.

I   What do you think are important qualities for a hairdresser?

D   Well, as I just said, I think being able to do everything – colour, styling, cutting – is very important. I don’t believe in specializing in just one area.

I   Any other important qualities?

D   I think you need to be sociable, to be able to talk to people, calm them down if they’re stressed, listen to them if they want to talk.

I   Do you enjoy that?

D   Yes, I do. The sociable side of hairdressing was one of the things that attracted me to it. Even women who want to tell me all their problems – I don’t mind it at all; it doesn’t distract me.

I   Are women clients very different from men?

D   Yes, definitely. They are normally the ones who want to talk, and they are much more worried – stressed – about their hair. Men are more quiet and relaxed, and they’re not normally very fussy about their hair.

I   What do you do if a client doesn’t like the results?

D   I try to correct it immediately. That’s easy if it’s the colour – less easy if it’s a cut.

I   Have you ever had a really bad experience, I mean one where you couldn’t correct it?

D   Only once, when I was still at college. I cut a woman’s hair shorter than she was expecting it – not much, only about one centimetre shorter, but she burst into tears – and I couldn’t correct that.

I   Is it true that hairdressers always want to cut off more hair than their clients want?

 I think maybe it is. Many hairdressers want to make the hair healthier, and cut off all the parts that are, you know, damaged. Or sometimes they have a style in mind and they just want to do it. But obviously, normally I try to do what the customer wants. You have to be flexible. That’s another important quality in a hairdresser.

I   So, if you completely disagreed with what a client wanted, would you still do it?

D   Well, if a client wanted a treatment that I thought was going to damage her hair – for example, if she wanted to have her hair bleached when it was already in bad condition – then I would say no. But if it was a question of style – for example, a woman who wanted to have her head shaved completely – I would try to convince her that it wasn’t a good idea, but if she insisted, I would do it. It’s her choice after all.

 Do you have any tips for having good hair?

D   Yes – use good products, ones which are right for your type of hair. I notice that a lot of people take a lot of trouble choosing the right face cream – you know, for dry skin, or problem skin. For day, for night, and so on. But with shampoo, they just buy the first one they see in the supermarket.

I   Thank you very much, Dino. I won’t forget this.

Exercise 2

A. Listen to Stephen and Joanna talking and complete the chart.

 

 

Stephen

Joanna

The body polish

Score out of 10

 

 

Reasons

 

 

The foot treatment

Score out of 10

 

 

Reasons

 

 

Answers

 

 

Stephen

Joanna

The body polish

Score out of 10

0

10

Reasons

It was hot, sticky, and uncomfortable.

He felt stupid.

It smelled amazing and the head massage was divine.

The foot treatment

Score out of 10

9

9

Reasons

Now his feet look great

It was a luxury. She loves the colour of her nails

Audioscripts

S = Stephen, J = Joanna

The body polish

 So? What did you think?

S   It was just horrible! Horrible. First, they covered me in fruit puree, then they wrapped me in plastic film, then in blankets, and then I was left on a water bed. I mean, come on! Fruit’s for eating, not for putting on your body. It was hot and sticky, and incredibly uncomfortable. And I felt so stupid. I’d never have that again. I give it zero out of ten.

J   Sticky? It was fruit, for goodness’ sake! I thought it was wonderful. It smelled amazing, and the head massage was divine. I mean, how could anybody not like it? That was one of my favourite spa treatments ever. Ten out of ten.

The foot treatment

 Wow!

J   Don’t tell me – you liked it!

 It was wonderful!

J   I must say, your feet look… well, better. Clean, anyway.

 Well, I’ve never liked my feet much, to be honest, but now they look great. Definitely worth the time and money. Nine out of ten. What do you think?

 Yes, it was great. A real luxury. And I love the colour they painted my nails. I agree – nine out of ten. You see…

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