Job description – A2 English Listening Exercise

1 Correct Answer: (B) Carrying bags for guests

• Explanation: Leo clearly states his job: “…I am a bellboy. I only carry bags for the guests.” Option (A) is the trap because Mr. Davis asks him to clean the room, but it’s not his job. Option (C) is a trap because he will bring a newspaper, but he doesn’t sell them as his main job.

2 Correct Answer: (C) The housekeeping staff

• Explanation: Leo explains, “The housekeeping staff cleans the rooms. So, I can call them for you right now.” Option (A) is incorrect because Leo refuses to do it (“but I am a bellboy”). Option (B) is incorrect because Mr. Davis is the guest asking for help.

3 Correct Answer: (A) He will call housekeeping and bring a newspaper.

• Explanation: At the end of the conversation, Leo confirms, “I will get your newspaper and call housekeeping immediately.” Option (B) is a trap because he specifically says he does not clean rooms. Option (C) is a trap because the housekeeping staff will handle the towels, not Leo.

Mr. Davis: Excuse me, young man. Can you come in and clean my room? There are dirty towels on the floor.

Leo: Good morning, sir. I would like to help, but I am a bellboy. I only carry bags for the guests.

Mr. Davis: Oh, I’m sorry! I thought you were the cleaner.

Leo: That’s alright, sir. The housekeeping staff cleans the rooms. So, I can call them for you right now.

Mr. Davis: Yes, please. Oh, and can you also bring me a newspaper?

Leo: Certainly, sir. I will get your newspaper and call housekeeping immediately.

1 Correct Answer: (C) Mary

• Explanation: Mr. Evans says, “…Mary is coming in later to help.” Option (A) is a trap because Tony is the one who is sick. Option (B) is also a trap because Tom asks if he has to do it, but the manager says no.

2 Correct Answer: (B) He has to make the drinks.

• Explanation: The manager tells Tom, “I need you behind the bar instead” and asks him to make drinks. Option (A) is the trap: Tom usually serves food, but today the manager explicitly says, “…you don’t have to serve the food today.” Option (C) is a plausible restaurant job, but it is not mentioned.

3 Correct Answer: (B) Coffee and juice

• Explanation: Mr. Evans clearly tells him, “You only need to make simple drinks like coffee and juice.” Option (A) is the trap: Tom mentions “cocktails” because he is worried he doesn’t know how to make them. Option (C) is a plausible simple drink, but it is not mentioned in the audio.

Mr. Evans: Tom, we have a problem today. Tony is sick and he can’t come to work.

Tom: Oh no. Does that mean I have to serve all the tables by myself?

Mr. Evans: Well, I thought about that, but Mary is coming in later to help. So, you don’t have to serve the food today. I need you behind the bar instead.

Tom: Behind the bar? But I don’t know how to make cocktails!

Mr. Evans: Don’t worry. You only need to make simple drinks like coffee and juice.

Tom: Oh, okay. Yes, I can do that.

1 Correct Answer: (C) A computer skills certificate

• Explanation: Brian says at the beginning, “I brought my computer skills certificate.” Option (A) is a trap because “packages” are mentioned later as part of the job. Option (B) is a trap: he says he has a motorbike at the end, but he didn’t bring it to show the recruiter.

2 Correct Answer: (A) An office job

• Explanation: Brian explains his confusion: “So, I thought it was an office job.” Option (B) is the trap because a delivery job is what the work actually is, not what he thought it was. Option (C) is a plausible guess based on “computer skills,” but it is not mentioned.

3 Correct Answer: (B) Deliver packages on a motorbike

• Explanation: Ms. Clark explains the real job: “You have to drive a motorbike and deliver packages to their homes.” Option (A) is the trap because she explicitly says, “…but you won’t sit at a desk.” Option (C) is incorrect.

Brian: Good morning. I’m here for the job interview. I brought my computer skills certificate.

Ms. Clark: Good morning, Brian. Computer skills? That’s nice, but you won’t need a computer for this job.

Brian: Really? The advertisement said “Customer Service.” So, I thought it was an office job.

Ms. Clark: Ah, I understand the confusion. You will talk to customers, but you won’t sit at a desk. You have to drive a motorbike and deliver packages to their homes. So, you will work outside most of the time.

Brian: Oh, I see! Well, I have a motorbike, and I love being outside.

1 Correct Answer: (B) His computer is broken.

• Explanation: Mr. Smith says, “My computer is broken again.” Option (A) is a trap because the word “salaries” is mentioned by Jessica as part of her job, not as the customer’s problem. Option (C) is a plausible issue, but it is not mentioned.

2 Correct Answer: (C) She pays bills and calculates salaries.

• Explanation: Jessica clearly explains her job: “My job is to pay the company’s bills and calculate employee salaries.” Option (A) is the trap: Mr. Smith thought she fixed computers, but she says “we don’t fix them.” Option (B) is a plausible office job, but it is not what she does.

3 Correct Answer: (B) David in the IT department

• Explanation: Jessica tells the customer, “…you need to call David in the IT department.” Option (A) is the trap because he is currently talking to Jessica, but she can’t help him. Option (C) is a plausible person to call in a company, but the manager is not mentioned in the audio.

Mr. Smith: Hello, is this the IT department? My computer is broken again. I can’t print anything!

Jessica: Good morning, sir. I’m sorry, but you have the wrong department. This is Accounting.

Mr. Smith: Oh, I’m sorry! I thought you fixed the computers here.

Jessica: No, we don’t fix them. My job is to pay the company’s bills and calculate employee salaries. So, I can’t help you with your printer.

Mr. Smith: I see. Can you tell me who to call?

Jessica: Yes, you need to call David in the IT department. I will give you his number right now.

1 Correct Answer: (C) A doctor

• Explanation: The flight attendant explicitly asks, “Is there a doctor on the plane?” Option (A) is a trap because a nurse is what David actually is, not who the flight attendant asks for initially. Option (B) is a plausible job on a plane, but it is not mentioned.

2 Correct Answer: (B) He is a nurse.

• Explanation: David says, “…So, I became a nurse instead.” Option (A) is the trap: he wanted to be a doctor, and the flight attendant asked if he was a doctor, but he isn’t. Option (C) is incorrect.

3 Correct Answer: (A) The training was too long.

• Explanation: David explains his past choice: “I wanted to be a doctor when I was younger, but the training was too long.” Option (B) is a plausible reason for someone avoiding the medical field, but it is not true for David. Option (C) is a trap related to the current setting (an airplane), but it is not his reason.

Flight Attendant: Excuse me, ladies and gentlemen. We have a medical emergency. Is there a doctor on the plane?

David: Excuse me, miss. I can help.

Flight Attendant: Oh, thank you, sir. Are you a doctor?

David: Well, I wanted to be a doctor when I was younger, but the training was too long. So, I became a nurse instead. I work at the city hospital.

Flight Attendant: That is perfect. A passenger feels very sick. Do you have your medical ID with you?

David: Yes, it is in my bag. Let me get it.