Practice English Reading Exercises for A2 – Hospitality & Tourism

Exercises:   12345

Reading 1

For each question, choose the correct answer.

Mia’s Five-Star Dream

Sixteen-year-old Mia has always loved staying in hotels. While most of her friends just want to travel the world and relax on beautiful beaches, Mia has a different dream. She really wants to be the manager of a luxury five-star resort one day. She thinks the best feeling in the world is making guests feel special and giving them a perfect holiday.

To prepare for her future career, Mia helps her aunt, who owns a small guesthouse by the sea. She goes there every weekend to work. Mia doesn’t only clean the bedrooms or wash the dishes. Her favourite job is actually talking to the visitors at breakfast. She always asks them what they like about the town, so she can learn exactly what makes guests happy.

Last summer, Mia did two weeks of work experience at the Grand Palace, a huge hotel in the city centre. Before she started, she was worried that it would be too busy and the customers might be difficult. However, she worked at the reception desk and helped guests to find the best local restaurants. She was often very tired at the end of the day, but she loved solving problems for people.

Next year, Mia is going to study tourism and business at college. She knows that you cannot become a luxury hotel manager immediately. It takes many years of hard work to get there. However, she is ready to learn everything she can about the hotel business.

1   What does Mia want to do in the future?

     (A) travel the world and relax

     (B) have a job running a very nice hotel

     (C) go on a perfect holiday

2   What is Mia’s favourite thing to do at her aunt’s guesthouse?

     (A) having conversations with the guests

     (B) cleaning the bedrooms

     (C) washing the dishes

3   How did Mia feel before she started her work experience?

     (A) She was often very tired.

     (B) She thought there would be too much work.

     (C) She loved solving problems.

4   What does Mia understand about her dream job?

     (A) It will take a long time to achieve.

     (B) She can become a manager immediately.

     (C) She needs to start her tourism business immediately.

5   What is the best title for the article?

     (A) A teenager’s plan to run a hotel

     (B) The best luxury five-star resort

     (C) How to build a small guesthouse

Reading 2

For each question, choose the correct answer.

Learning at the Front Desk

Eighteen-year-old Sarah is a university student. She is studying tourism because she loves travelling. Last month, she started a part-time job at the Star Hotel in her city. She works there every weekend. Sarah didn’t take the job just to earn money. She really wants to learn how to welcome guests and make them feel happy.

On her first day, Sarah felt very nervous. The hotel manager, Mr Brown, was very kind. He showed her how to use the hotel’s computer system. Later, Sarah gave the wrong room key to a woman. Sarah was worried, but the friendly guest just laughed. After that, Sarah felt much better.

Now, Sarah does many different things at the reception. She answers the telephone and gives tourists directions to famous museums. Sometimes, people are angry because their room is too small or noisy. This is the most difficult part of the job for Sarah. However, she is learning to listen carefully and always speak quietly to them.

Sarah finishes work on Sunday evenings. She is usually very tired, but she is glad she has this job. She thinks talking to real guests is much better than reading books about tourism in the university library. She knows this experience will help her get a great full-time job in the future.

1   Why did Sarah decide to work at the Star Hotel?

     (A) Because she wants to earn money.

     (B) To understand how to look after visitors.

     (C) Because she loves travelling.

2   What happened on Sarah’s first day at the hotel?

     (A) Mr Brown gave the wrong room key to a woman.

     (B) The hotel manager felt very nervous.

     (C) A visitor was nice to her when she made a mistake.

3   What does Sarah find hardest about her work?

     (A) Dealing with people who are not pleased.

     (B) Giving tourists directions to famous museums.

     (C) Answering the telephone.

4   What does Sarah think about her part-time job?

     (A) She prefers reading books about tourism.

     (B) It is a better way to learn than just studying.

     (C) She wants to work in the university library.

5   What is the best title for this article?

     (A) How to use a hotel computer system

     (B) A tourist’s visit to the Star Hotel

     (C) A useful weekend job for a student

Reading 3

For each question, choose the correct answer.

Sofia’s Big Dream

Fifteen-year-old Sofia lives in Rome, a beautiful city with a lot of history. While her classmates enjoy going to the shopping centre or the beach on weekends, Sofia prefers walking around the old streets. She usually goes with her father, who loves reading about the past and tells her interesting stories about the ancient buildings.

Sofia’s biggest dream is to become a professional tour guide when she finishes school. To learn more, she has started a history club at her school. She also reads lots of books about the Romans. Sofia is sometimes quite shy, and speaking to large groups is a bit difficult for her. However, she is practicing hard to improve her confidence.

Last month, Sofia’s uncle travelled from Canada to visit her family. Sofia decided to plan a special walking tour for him. She took him to see the famous Colosseum and the beautiful old city markets. Her uncle took many photos and said she was an amazing guide. She felt very proud.

Next summer, Sofia is going to take a short course in tourism. She also wants to study French and Spanish. She knows that a good tour guide must speak different languages to help visitors from all over the world. Sofia is very excited about her future career.

1   What does Sofia like doing at the weekend?

     (A) exploring the historic parts of her city

     (B) visiting the shopping centre with her classmates

     (C) going to the beach with her father

2   What is difficult for Sofia right now?

     (A) reading lots of books about the Romans

     (B) feeling nervous when talking to a lot of people

     (C) starting a new history club at her school

3   What did Sofia do for her uncle?

     (A) She travelled to Canada to visit him.

     (B) She took lots of photos of him at the markets.

     (C) She showed him around some famous places.

4   Why does Sofia want to learn new languages?

     (A) to help visitors study French and Spanish

     (B) to help her pass a short course in tourism

     (C) to talk to tourists from different countries

5   What is the best title for the article?

     (A) A teenager’s plans for her perfect job

     (B) The best historical walking tours in Rome

     (C) How to learn languages for travelling

Exercises:   12345